Operations Management

About Course

This course explores the processes that drive business efficiency and value creation. Students will learn how to design, operate, and improve the systems that produce a firm’s products and services. The curriculum balances quantitative analytical tools (like forecasting and linear programming) with strategic frameworks (like Lean and Total Quality Management) to prepare students for leadership roles in manufacturing, logistics, and service industries.

Analyze Processes: Evaluate workflows to identify bottlenecks and improve capacity.
Manage Quality: Implement TQM and Six Sigma methodologies to reduce defects.
Optimize Supply Chains: Understand the logistics of sourcing, inventory, and distribution.
Forecast Demand: Use statistical models to predict future customer needs.
Strategic Planning: Determine the best locations and layouts for facilities.
Lean Thinking: Apply Just-in-Time (JIT) principles to eliminate waste.

Course Content

Foundations of Operations

Introduction to Operations Management & the Transformation Model
Operations Strategy and Competitive Priorities
Productivity Measurement and Competitiveness

Strategic System Design

Forecasting and Planning

Quality Management

Supply Chain & Inventory

Lean Systems & Project Management

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About Course

What Will You Learn?

Course Content

Foundations of Operations

Introduction to Operations Management & the Transformation Model

Operations Strategy and Competitive Priorities

Productivity Measurement and Competitiveness

Strategic System Design

Product and Service Design

Strategic Capacity Planning

Process Selection and Facility Layout

Location Planning and Analysis

Forecasting and Planning

Introduction to Demand Forecasting (Qualitative vs. Quantitative)

Time Series Analysis and Linear Regression

Aggregate Planning Strategies

Quality Management

Introduction to Total Quality Management

Statistical Process Control (SPC)

Six Sigma and Continuous Improvement

Supply Chain & Inventory

Supply Chain Strategy and Global Sourcing

Inventory Management: Economic Order Quantity (EOQ) Models

Materials Requirement Planning (MRP) and ERP Systems

Lean Systems & Project Management

JIT and Lean Production Systems

Project Management: PERT and CPM Techniques

Maintenance and Reliability

Future Trends: Sustainability and AI in Operations

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